Help Center

Shipping destinations:

• We ship to USA, Canada and Australia .

Shipping times:

• Local orders take 7-14 business days to be delivered to you and we ship within 5-7 business days.
• International orders take 14-30 business days to be delivered via DHL and we ship within same 5-7 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Free USA shipping. International shipping is based one DHL rates.
•  Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. .

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 15-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 15-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@luxampro.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within X business days.

Our support team is always happy to guide you at any step!

If you have not receive a tracking number, please understand that we're working diligently with our manufacturers to process your order as quickly as possible. Thank you for your patience

If you have receive your tracking number, pleas track your order here